I was feeling rather emotional about selling our home without my husband involved, but Russ explained everything in detail; and made sure I understood it. This was a completely new experience for me, but when I met Russ I felt at ease – he was very patient with my questions. I felt he was honest and very kind. I liked his down to earth manner and found him very patient with an old lady.

I was pleased with the professional approach towards our listing and the level of commitment and attention we were provided as a customer. I felt Russ understood the business, was respectful of our needs and the engagement was always at the correct level at the varied stages of the sale. I believe that although Russ appears to very much understand the Metcalfe market the skills are transferable to the Ottawa market as a whole. This was demonstrated when Russ negotiated our Barrhaven purchase that was subsequent to our Metcalfe sale. Russ was able to deliver a solid service and value that exceeded our expectations.

Good suggestions, available when needed, good representation.

I thought Russ was wonderful! The most challenging part was the documents and paperwokr involved. Russ sat down with us and explained all of the terms and conditions in more simple terms and in detail. It was time consuming, but we appreciated that he took the time to explain everything to us. Although I would have liked to have him without multiple representation, I still felt he was honest and looked out for both parties’ best interests. He is local, friendly, knowledgeable and honest.

We really appreciated his time commitment to the process (e.g. several daily phone calls, early or late meetings, great email contact etc.) Job well done! I have already recommended Russ to friends and colleagues

Developed a great, trusting relationship, enjoyable process. Thanks so much for all your help! You went over and above our expectations.

We enjoyed the personal touch you provided. You were always available and quick to get back to us when we had questions.

I could not be more pleased with my experience with Keller WIlliams Solid Rock Realty and particularly with my agent Russ Warren. Russ made my first time home buying experience very pleasurable. I did not even know where to begin but Russ never lost patience. We took a lot of time to find the house that was right for me, for the price that was right for me. Russ took me to seem them all, in several different areas. Never, in any way, did he push me to make a decision. Russ was always readily available and was able to answer my every question. Not only did I always feel that Russ was acting on my behalf - I often felt lik I was his only client.

Being a first time home buyer, I am extremely satisfied with the process.

From the very start, he was transparent and gracious. I never felt pressured in anyway and as a first-time buyer this was quite the relief. He was very forthcoming about the property in question and I instantly knew I could trust both his expertise and his advice. The final result, a successful sale and only one visit!

Russ made the entire buying process seamless. He was an absolute gem. It felt more like I was working with a family friend than a stranger. I thoroughly enjoyed working with him and will stay in touch for many years to come. In addition, Russ introduced me to a wonderful team of professionals that assisted me along the way, from the building inspection to the mortgage negotiation, and even introduced me to some of my new neighbours. He genuinely went out of his way to make sure that I was comfortable with my decision to purchase and I am very appreciative of this attention. My overall feeling was one of pure excitement! Which of course, Russ was able to tone down enough to help negotiate the sale.

I would not hesitate to refer family, friends or colleagues. Russ was an attentive, patient, and supportive agent, and a skillful negotiator.